Complaint to the Punjab Overseas Pakistanis Commission
You live abroad and a Punjab government office, such as a development authority, revenue office or local government, is holding up your property matter.
Punjab only. 8 steps, 8 confirmed against the text.
What this route rules out
- The Commission takes complaints about government offices. It is not a court for a dispute with a private person.
- While your complaint is under inquiry, no court will hear a case on the same complaint.
- A complaint on fake or forged papers can bring jail of up to six months or a fine of up to one million rupees.
The steps
You
Check you count as an overseas Pakistani under this Act: a person of Pakistani origin settled abroad, for good or for now.
s2(k), Punjab Overseas Pakistanis Commission Act 2021, read .
The text says
“Overseas Pakistani” means a person of Pakistani origin who is either permanently or temporarily settled outside Pakistan
You
Check the office you complain about is a Government Agency: a Punjab department, a local government, or a body the government owns or controls.
s2(h), Punjab Overseas Pakistanis Commission Act 2021, read .
The text says
“Government Agency” means a department, attached department or special institution of the Government, a local government, or a body corporate owned or controlled by the Government or a local government;
You
If you have a court case on the same matter, speak to a lawyer first. No court will hear a case on a complaint the Commission is inquiring into.
s17, Punjab Overseas Pakistanis Commission Act 2021, read .
The text says
No court shall entertain a suit, application or other proceeding in respect of a complaint under inquiry with the Commission, Commissioner or a Committee.
Punjab Overseas Pakistanis Commission
File your complaint on the Commission's online complaint portal from anywhere, or at its helpdesk at 1-Club Road, GOR-I, Lahore. The portal asks you to register and sign in, then add the complaint and attach your papers. Keep the complaint ID it gives you to track progress. The Commission's pages name no fee.
The official page: Redressal Process (opens in a new tab)
- Run by
- Punjab Overseas Pakistanis Commission
- What you can do there
- Read how the Commission takes a complaint, checks it and refers it to a district committee or department.
- What it asks for
- Public page. It names two ways to complain: the online portal from anywhere, or the helpdesk at 1 Club Road, GOR-I, Lahore.
Opened
Do this online: Punjab Overseas Pakistanis Complaint Portal (opens in a new tab)
- Run by
- Punjab Overseas Pakistanis Commission
- What you can do there
- Register, file a complaint to the Commission and follow it.
- What it asks for
- Sign-in with a username, password and a picture check (CAPTCHA). New users register first. We stopped at the sign-in page.
Opened
Papers to take
Papers: Redressal Process, scrutiny, Punjab Overseas Pakistanis Commission, Redressal Process, read .
The text says
Complainant has provided/attached all the relevant documents/information necessary for complaint processing.
- Time
The Commission says it refers the complaint for redress in a month, with a first response in 7 days. This is the Commission's own target, not a rule in the Act.
Time: Redressal Process, referral, Punjab Overseas Pakistanis Commission, Redressal Process, read .
The text says
for its redress in a month time, with an initial response time of 7 days
Step: Redressal Process, modes of complaint, Punjab Overseas Pakistanis Commission, Redressal Process, read .
The text says
Overseas Pakistanis can lodge their complaints to OPC through any one of two modes: OPC Complaint Portal, from anywhere in the world. OPC Helpdesk established in OPC office at 1- Club Road, GOR-I, Lahore
The government office
The Commissioner sends your complaint to the office. The office must answer within thirty days.
- Time
The office has 30 days to answer.
s7(2), Punjab Overseas Pakistanis Commission Act 2021, read .
The text says
If the Commissioner has referred any complaint under subsection (1) to a Government Agency, the Government Agency shall, within a period not exceeding thirty days, send its response to the Commissioner.
within a period not exceeding thirty days, send its response to the Commissioner
The government office
If the Commission recommends a fix, the office must carry it out within thirty days of receiving it.
- Time
30 days to carry out a recommendation.
s15(1), Punjab Overseas Pakistanis Commission Act 2021, read .
The text says
All Government Agencies shall implement the recommendations of the Commission, the Commissioner and any of the Committees, within thirty days of the receipt of such recommendations.
within thirty days of the receipt of such recommendations
Additional Chief Secretary, Punjab
If you disagree with the decision, you can make a representation to the Additional Chief Secretary, Punjab, within thirty days.
- Time
30 days to make a representation.
s16, Punjab Overseas Pakistanis Commission Act 2021, read .
The text says
Any person aggrieved by the decision of the Committee or the Commissioner may make a representation within thirty days, before the Additional Chief Secretary, Punjab, who may hear and decide such representation.
may make a representation within thirty days
You
Send only true papers. A complaint on fake or forged papers can mean jail of up to six months, a fine of up to one million rupees, or both.
s14(1), Punjab Overseas Pakistanis Commission Act 2021, read .
The text says
If a person lodges a complaint based on fake or forged information or tempered documents, he shall be liable to simple imprisonment which may extend to six months or fine which may extend to one million rupees or both.